✦Shop Policies✦
1. Artist & Collaborations
This shop is created and run by me (Calpi). I sell fan merchandise that I personally draw and design, as well as items I produce in collaboration with other artists.
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2. International Shipping
We ship worldwide! Orders shipped outside of Singapore will use tracked mail, and a tracking number will be provided once your package has been dispatched.
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3. Duties & Taxes
Please note that any import duties, taxes, or additional charges imposed by your country are not included in the item price and will be the responsibility of the buyer.
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4. Shipping & Pre-Order Timelines
Ready-Stock Items:
Usually shipped within 1–2 weeks.
Pre-Order Items:
Subject to the pre-order period and manufacturing time. The estimated timeline will be stated in the pre-order item description.
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5. Packaging
All orders will be shipped in bubble envelopes. Blankets and tote bags will be shipped in waterproof bags.
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6. Delivery Time
Registered mail generally takes 2–3 weeks to arrive. If your package does not arrive within this timeframe:
- If the tracking history shows that the parcel has arrived in your country,
please contact your local post office first for assistance.
- If the tracking shows that the parcel is still in Singapore,
feel free to reach out to me for help!
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7. Return to Sender & Reshipment
If a parcel is returned to me (due to issues such as rejected delivery or the post office being unable to deliver), I can ship it again at your request if you are willing to cover the shipping fee again. Alternatively, I can refund the price of the item (excluding the shipping cost).
